Should you wish to speak to someone regarding a concern, you may contact us via email at complaints@intraclear.com. When doing so, kindly provide the following information:

• Your full name and surname
• The phone number and email address associated with your ICL account
• A detailed description of the issue
• The date on which the issue first came to your attention
• Your expectations on how you would like ICL to address the matter

We will make every effort to assess your complaint and respond to you in writing, either in English or Greek. Please note, regardless of the above process, you retain the right to escalate your complaint to the alternative dispute resolution authorities listed below. Additionally, you may pursue legal action if you believe ICL has acted unlawfully.

You will receive our written response within 15 business days from the date your complaint is received. If we are unable to respond within this timeframe, we will send you a written explanation for the delay. In such cases, a final response will be provided no later than 35 business days from the date of receipt.